Refund policy

Refund Policy

At Opal Beauty, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we will do our best to help.

Returns

We accept returns within 30 days of delivery, provided the product is unused, unopened, and in its original packaging.

Due to hygiene and safety reasons, opened or used beauty, skincare, and cosmetic products cannot be returned unless the product is faulty, damaged, or not as described.

Faulty or Damaged Products

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the product and packaging.

If your claim is approved, we may offer a replacement, exchange, or refund, depending on the circumstances.

Change of Mind

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product is unused, unopened, and in its original condition.

Return postage for change-of-mind returns is the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping costs are generally non-refundable for change-of-mind returns.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law. If a product is faulty, unsafe, significantly different from its description, or does not meet a consumer guarantee, you may be entitled to a remedy, including a repair, replacement, or refund, as required by law.

How to Request a Return or Refund

To request a return or refund, please contact Opal Beauty through our website’s contact page and include:

Your order number

The reason for your return or refund request

Photos of the product, if it is damaged or faulty

We will review your request and provide further instructions.

Opal Beauty reserves the right to assess each return and refund request in accordance with this policy and applicable Australian Consumer Law.